This is a common question, and the short answer is: no. Neither our app nor Google Merchant Center provides individual-level data about who opted in, who received a survey, or who completed one. Here's why.

Google Customer Reviews is designed as a privacy-first, aggregated feedback program. To protect shoppers' personal data and comply with global privacy regulations (including GDPR), Google does not share individual-level information with merchants.

All reporting in Google Merchant Center is anonymised and summarised at the account or country level. You can see overall performance, such as total opt-ins, surveys sent, response rates, and average ratings, but you cannot identify specific customers or orders.

This approach ensures that participation remains confidential and that feedback is collected in a way that is safe, compliant, and trusted by shoppers worldwide.

The Google Customer Reviews opt-in pop-up is rendered inside a Google-controlled iframe, served from Google's own domain. Because the iframe comes from a different origin to your store, the browser's same-origin policy prevents any JavaScript on your site from:

This is intentional on Google's part. The opt-in is treated as a direct interaction between Google and the customer, specifically to prevent merchants from tracking or identifying who consented or who later left a review. It's a core part of their privacy model and aligns with GDPR expectations around consent and anonymised feedback.

While individual tracking isn't possible, you can monitor the overall health of your Google Customer Reviews program in Google Merchant Center.

The dashboard shows aggregated metrics including opt-ins received, surveys offered, survey responses received, and your store rating.

See Where can I see my Google Customer Reviews? for more details on what's available.